DELIVERY & RETURNS

DELIVERY

Please note that our UK site no longer ships to the USA and Canada. Please visit our US website to shop in US dollars and ship to the USA or Canada.

We aim to dispatch all orders within 2-3 business days, although there may be delays during busy periods. Estimated delivery times should be used as a guide only.

UNITED KINGDOM

Mainland UK

  • Free Standard Delivery on orders over £30
  • Standard delivery on orders under £31: £3

    Estimated delivery times from the day of dispatch: 2-3 business days.

Non-Mainland UK, Northern Ireland, Channel Islands:

  • Free Standard delivery on orders from £95 and over
  • Standard delivery on orders below £95: £15

Estimated delivery times from the day of dispatch: 2-5 business days.

We do not ship to military addresses nor to PO Boxes.

EUROPE

Due to new Brexit regulations, orders to the EU and countries outside of the UK are subject to local taxes/local VAT on delivery. These vary and are dependent on quantity, price & location.

Free EU Delivery with orders from £95 and over to the following countries.
For orders below £95 please see table below:

  • Austria - £16.25
  • Belgium - £13.15
  • Bosnia & Herzegovina - £29.50
  • Bulgaria - £28
  • Czech Republic - £24
  • Denmark - £16.25
  • Estonia - £24
  • Finland - £24
  • France - £13.15
  • Germany - £13.15
  • Hungary - £24
  • Ireland - £13.50
  • Latvia - £29.50
  • Liechtenstein - £52.50
  • Luxembourg - £13.15
  • Netherlands - £13.15
  • Poland - £24
  • Romania - £29.50
  • Serbia - £29.50
  • Slovenia - £24
  • Sweden - £24


Estimated delivery times from the day of dispatch: between 3 to 10 business days. Sana Jardin is not responsible for delays caused by customs clearance.

 


Due to shipping restrictions, please note that we are currently unable to ship to:

  • Croatia
  • Greece
  • Iceland
  • Italy
  • Lithuania
  • Norway
  • Portugal
  • Spain


Switzerland

Delivery to Switzerland is £50 and includes taxes and duties.

Estimated delivery times from the day of dispatch: between 3 to 8 business days. Sana Jardin is not responsible for delays caused by customs clearance.

REST OF WORLD

Orders shipped to countries outside of the UK are subject to local taxes/local VAT on delivery. These vary and are dependent on quantity, price & location.

  • Free Standard shipping for orders over £360
  • Standard shipping for orders below £360: £26.25


RETURNS
If you decide to return a product, please return it by post within 14 days of receiving it. No returns will be accepted after this period.

Due to sanitary reasons, the returned product must be unused and un-tampered and in its original packaging to receive a refund. Your order must be securely packed in its original box and packaging to be eligible for return.

Please note that we do not currently offer free returns. The cost of the return postage is the responsibility of the customer.


For returns from the UK and Europe:

Fusion 3PL Ltd
FAO Sana Jardin
Block 7, Units 1, 2 and 3
Vestry Road
TN14 5EL, Sevenoaks
United Kingdom

For international returns, including Europe, please ensure parcels are marked as ‘Returned Goods’ in order to avoid customs charges and VAT when goods are returned. Please note that the customer is responsible for any customs charges or import VAT incurred when returning item. If goods are held by UK customs due to shipment errors it will not be possible for us to process a refund.


For returns from Rest of World, please contact us at customercare@sanajardin.com

 

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